True

  • Special Offer on First Purchase
  • |
  • Code : #ASDA44
  • |
  • Get 50% Off

Help

Welcome!

This community is for professionals and enthusiasts of our products and services.
Share and discuss the best content and new marketing ideas, build your professional profile and become a better marketer together.

0

Wrong intercom location setting

Avatar
Omena Okpa

The room i'm dialing is ringing in another location

Avatar
Discard
1 Answer
0
Avatar
Samuel Arnold
Best Answer

1. Confirm the extension no being dialed and compare with the records on the IP Telephony system in EAS Schedule. 

2. If there is a mismatch of extension no, share the correct extension no with the customer and escalate to technical support team for permanent fix of aligning extension no with correct extension name. 

3. If there is no mismatch between extension no and extension name, confirm if the phone you're trying to call is switched ON and plugged to a network data point. 

4. Confirm if the phone you're trying to call is on 'ForwardAll'

5. If issue persists, escalate to technical support team.

Avatar
Discard

To install this Web App in your iPhone/iPad press and then Add to Home Screen.